Refund policy
Returns & Refund Policy – Yubiskin
At a glance: 30-day return window from delivery for unopened products. Return shipping is paid by the customer. If you live in the EU or UK, your statutory 14-day right of withdrawal is not affected.
1. Statutory right of withdrawal (EU & UK customers – 14 days)
If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from this contract within 14 days without giving any reason.
- The withdrawal period is 14 days from the day you receive the goods. To exercise this right, contact us at studio77performance@gmail.com with your order number.
- Refund: we will refund all payments received from you (including standard delivery costs) without undue delay and no later than 14 days after we receive your withdrawal notice, using the same payment method. We may withhold the refund until we have received the goods back.
- You must send the goods back within 14 days and you bear the direct cost of return shipping.
- Exception: for health and hygiene reasons, the right of withdrawal does not apply to sealed cosmetic and skincare products that have been unsealed or opened after delivery.
2. Voluntary extended return policy (30 days – all customers)
In addition to any statutory rights, we voluntarily offer a 30-day return policy from the date of delivery. This policy exists alongside your statutory rights and does not limit them in any way.
- Time limit: 30 days from delivery
- Condition: unopened, unused, with the original seal intact and in the original packaging
- Return shipping: paid by the customer
- Refund: product price refunded to the original payment method within 14 days of receiving your return
- How to start a return: email studio77performance@gmail.com with your order number. We will send you the return address and a return number.
Not eligible for this voluntary policy: opened or used skincare products, products with a broken seal, free gifts and samples, and gift cards. This limitation applies only to the voluntary 30-day policy.
3. Free replacement for damaged or incorrect items
Regardless of withdrawal or return, if there is a problem with your order within 30 days of delivery we offer:
- Damaged, defective, leaking or wrong item delivered: free replacement
- Damage in transit: please report within 48 hours of delivery (with photos)
How it works:
- Email your order number and photos to studio77performance@gmail.com
- We review your request and confirm the replacement
- The replacement is shipped free of charge — no cost to you
FAQ
How long do I have to return an item?
30 days from delivery for unopened products (voluntary policy). EU and UK customers also have the statutory 14-day right of withdrawal.
Who pays for return shipping?
The customer pays for return shipping. If the item is damaged, defective or incorrect, there is no cost to you — see section 3.
Can I return a product I have already opened?
For hygiene reasons, opened skincare cannot be returned. If a product arrived damaged, leaking or is not what you ordered, we will replace it free of charge.
My item was shipped by your international partner. Where do I send the return?
Always contact us first — we will give you the correct return address for your order. Please do not send returns without a return number.
Legal note: this policy complies with EU Directive 2011/83/EU on consumer rights. The voluntary 30-day return policy is an additional contractual benefit and does not limit your statutory rights.
Last updated: September 13, 2026